Shipping Policy
Last Updated: June 2026
Welcome to shop.decoraft.com. We are committed to delivering your orders safely and on time. Please read our shipping policy carefully to understand how we process and ship your purchases.
Order Processing
- All orders are processed within 1-3 business days after payment confirmation.
- Orders are not processed, shipped, or delivered on Sundays or public holidays.
- During peak seasons, sales events, or holidays, processing times may be slightly longer.
Shipping Locations
We currently ship across India. Availability of delivery may vary depending on your location and courier service coverage.
Shipping Charges
- Shipping charges are calculated at checkout based on the delivery location and order value.
- Free shipping may be offered on selected products, promotional campaigns, or minimum order values as displayed on the website.
Estimated Delivery Time
Delivery timelines may vary depending on your location:
| Location | Estimated Delivery Time |
|---|---|
| Metro Cities | 3-7 Business Days |
| Tier 2 & Tier 3 Cities | 5-10 Business Days |
| Remote Areas | 7-15 Business Days |
Please note that delivery times are estimates and may be affected by weather conditions, courier delays, public holidays, or unforeseen circumstances.
Order Tracking
Once your order has been shipped, you will receive a tracking number via email, SMS, or WhatsApp (if applicable). You can use this tracking number to monitor the status of your shipment.
Delivery Delays
While we strive to ensure timely delivery, delays may occur due to:
- Weather conditions
- Natural disasters
- Public holidays
- Courier service disruptions
- Incorrect shipping information provided by the customer
We appreciate your patience in such situations.
Incorrect Shipping Address
Customers are responsible for providing accurate shipping information. If an incorrect address is provided:
- We may be unable to modify the address once the order has been shipped.
- Additional shipping charges may apply for re-delivery or address correction.
- We are not responsible for orders delivered to incorrectly provided addresses.
Damaged or Lost Packages
If your package arrives damaged or appears to be lost during transit:
- Contact us within 48 hours of receiving the package (or expected delivery date for lost shipments).
- Provide your order number and relevant photos (for damaged items).
- We will work with the courier partner to investigate and resolve the issue.
Multiple Shipments
In some cases, items from the same order may be shipped separately depending on product availability, warehouse location, or packaging requirements. You will receive tracking information for each shipment.
Delivery Confirmation
An order will be considered delivered once it has been marked as delivered by the courier partner at the shipping address provided during checkout.
Contact Us
If you have any questions regarding shipping, delivery, or order tracking, please contact us:
Website: shop.decoraft.com
Email: dharyathakur1@gmail.com (replace with your actual support email)
Thank you for shopping with Decoraft. We appreciate your trust and look forward to serving you.